From: James Hutchinson 
Subject: Pre-registered and pre-paid

Re: Rancho Cucamonga &amp; Fontana Family YMCA

Message Body:
On 6-2-16, I registered and pre-paid for my son Johnny Winn to attend Discovery Camp, beginning 7-4 thru 7-8. Today, 7-5, my son was dropped off to begin camp. About 20 minutes later my wife received a call from the camp that Johnny was not registered, and would need to be picked up within 30 minutes. This created an emergency to pick him up. A second call was received that his paperwork was located, and he could stay. At the end of the day, when I picked him up, there was a note by Becky that we would need to pay a drop in fee, and complete registration. So here is my question: what kind of parent drops off their kid at YMCA summer camp without completing registration and payment in advance? We are not that kind of parent, though it was assumed so by your staff. Your staff's inability to self evaluate and self correct instead of assuming we were negligent caused unnecessary difficulty.

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