From: James Hutchinson 
Subject: YMCA staff lack capacity for self reflection and correction

Re: Rancho Cucamonga &amp; Fontana Family YMCA

Message Body:
On 6-2-16 I pre-registered and pre-paid $205 for my son Johnny Winn to attend Discovery Camp at TOCS beginning the week of 7-4 thru 7-8. Today, after dropping off my son at camp, my wife received a call that Johnny was not enrolled, and she would need to pick him up within 30 minutes. This created an emergency to stop work and get him. On the way, a second call was received that paperwork was located and Johnny could stay. At the end of the day when I picked him up, there was a note by Becky that there is a waiting list, that we owed a $35 drop-in fee, and that registration would need to be completed. So here is my question: what kind of parent drops off their kid at YMCA summer camp without registering and paying? We are not that kind of parent. This assumption by YMCA staff that we were negligent prevented them from finding the source of the problem – them losing our documents and payment. The inability of YMCA staff for self reflection and self correction created an unnecessary difficulty.
Sincerely,
James Hutchinson
Cell 909-767-8556

--
This e-mail was sent from a contact form on West End YMCA (http://www.weymca.org)