From: Sarah Connors 
Subject: Refund Policy

Re: Scheu Family YMCA of Upland

Message Body:
Hi, 

I recently spoke with a very helpful and kind girl that gave me info on the upcoming basketball season.  My concern after our conversation is this, a schedule is not provided until the rating clinic that takes place on 5/25/16, however, you are requiring registration and payment no later than 5/16/16, and I was told that if our team has a schedule that we cannot accommodate, there will be no refund issued.  If you really think about this, you are setting up a system that creates many situations in which parents will lose the funds they paid in hopes for a schedule they can get their child to.  This is quite upsetting, not only as parent that hopes to get their child in an after school activity, but also in having to explain why I cannot sign them up to play.  

You aren't making it easy on us parents when a schedule is not provided in full prior to requiring payment in full. 

Sarah Connors
909-450-1052

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